At Fairspin Casino, protecting your personal information is a core commitment, not an afterthought. This Fairspin Casino privacy policy sets out exactly how we collect, use, store, and share your personal data when you visit casinofairspin.click or use any of our services. We operate in full compliance with the Australian Privacy Act 1988, the thirteen Australian Privacy Principles (APPs), and, where applicable, the General Data Protection Regulation (GDPR). Whether you are a registered player or simply a visitor, we believe you have an absolute right to know how your information is handled. Please read this document carefully before creating an account or using any feature of the platform.
1. Identity of the Data Controller
Fairspin Casino is operated by a company registered in Curaçao and licensed by the Government of Curaçao. As the entity that determines the purposes and means of processing your personal data, this company acts as the data controller for all information collected through casinofairspin.click. If you have any questions about data protection at Fairspin Casino, you may contact our dedicated Data Protection Officer (DPO) at:
- Email: [email protected]
- General support: [email protected]
Our DPO is responsible for overseeing information security practices, monitoring regulatory compliance, and serving as your primary point of contact for any privacy rights requests.
2. What Personal Data We Collect
Fairspin Casino data collection covers several categories of information. We only collect the data that is genuinely necessary for the purposes described below, and we never gather information beyond what is required by law or our legitimate operational needs.
2.1 Identification and Contact Data
- Full legal name
- Date of birth
- Nationality and country of residence
- Residential address and postcode
- Email address
- Phone number
- Username and encrypted password
2.2 Financial and Payment Data
- Preferred payment method (PayID, Visa, Mastercard, Skrill, Neteller, Paysafecard, Neosurf, Bitcoin, Ethereum, Litecoin, bank transfer)
- Partial card or account numbers (we never store full card numbers in plain text)
- Transaction history, deposit amounts, and withdrawal requests
- Source-of-funds documentation supplied during KYC verification
2.3 Gaming Activity Data
- Games played, bets placed, wins, and losses
- Session durations and login timestamps
- Bonus usage and wagering progress
- Responsible gambling limit settings
2.4 Technical and Device Data
- IP address and approximate geolocation
- Browser type and version
- Operating system and device identifiers
- Referring URLs and pages visited on our site
2.5 Communication Data
- Live chat transcripts
- Email correspondence with our support team
- Records of promotional opt-ins and opt-outs
2.6 Sensitive Personal Data
In limited circumstances — for example, when processing self-exclusion requests related to problem gambling — we may collect health-related information. Such sensitive personal data is handled with the highest level of confidentiality and is never used for marketing purposes.
2.7 Data Received from Third Parties
We may receive personal information about you from identity verification providers, payment processors, fraud-prevention services, and marketing affiliates. All third-party data sources are contractually required to confirm they have a lawful basis for sharing your details with us.
3. How We Collect Your Data
Fairspin Casino collects user data through the following methods:
| Collection Method | Examples |
|---|---|
| Direct submission | Registration form, KYC document upload, support messages |
| Automated technologies | Cookies, web beacons, server logs, session tracking |
| Third-party providers | Payment gateways, identity verification APIs, analytics platforms |
| Public sources | Sanctions lists, politically exposed persons (PEP) databases |
4. Purposes of Data Processing
Fairspin Casino data processing is carried out for specific, transparent purposes only. We do not process your personal data in ways that are incompatible with the original reason it was collected.
4.1 Account Management
Creating and maintaining your player account, verifying your identity, and ensuring that only you can access your funds and history.
4.2 Service Provision
Delivering the full gaming experience across our 4,000+ game catalogue from 50+ providers including Pragmatic Play, Evolution Gaming, Play'n GO, NetEnt, and Microgaming. Processing deposits and withdrawals, awarding bonuses, and managing your VIP programme membership.
4.3 Legal and Regulatory Compliance (KYC/AML)
Fulfilling our obligations under Curaçao gaming regulations and applicable anti-money-laundering (AML) legislation. KYC verification is mandatory before your first withdrawal. We retain identity documents for the legally prescribed retention periods.
4.4 Security and Fraud Prevention
Protecting the integrity of our platform through real-time monitoring, fraud-detection algorithms, IP analysis, and information security audits. This safeguards both Fairspin Casino and our players from unauthorised access, identity theft, and financial crime.
4.5 Responsible Gambling
Monitoring player behaviour to identify potential problem gambling, enforcing limits (deposit, bet, loss, and session limits), applying cooling-off periods (24 hours, 48 hours, 7 days, or 30 days), and processing self-exclusion requests (6 months, 1 year, 5 years, or permanent). Fairspin Casino is deeply committed to player wellbeing.
4.6 Marketing Communications
Sending you promotional emails, SMS messages, or push notifications about offers and bonuses — but only where you have given explicit consent or where we have a legitimate interest that does not override your rights. You may withdraw consent at any time.
4.7 Service Improvement
Analysing aggregated and anonymised user data to improve platform performance, personalise the gaming experience, and develop new features.
5. Legal Basis for Processing
Under the Australian Privacy Act and the GDPR, every instance of data processing requires a valid legal basis. Fairspin Casino relies on the following bases:
| Processing Purpose | Legal Basis |
|---|---|
| Account creation and service delivery | Performance of a contract |
| KYC/AML verification | Legal obligation |
| Security and fraud prevention | Legitimate interests |
| Marketing communications | Consent |
| Responsible gambling monitoring | Legitimate interests / legal obligation |
| Analytics and improvement | Legitimate interests |
6. Cookie Policy
The Fairspin Casino cookie policy governs how we use cookies and similar tracking technologies when you visit casinofairspin.click. A cookie is a small text file placed on your device that helps us recognise you and improve your experience. By continuing to use our site, you consent to our use of cookies in accordance with this section.
6.1 Types of Cookies We Use
| Cookie Category | Purpose | Can Be Disabled? |
|---|---|---|
| Essential cookies | Maintain your session, keep you logged in, process transactions | No — required for core functionality |
| Analytical cookies | Measure site traffic, page performance, and user journeys | Yes — via cookie preference centre |
| Functional cookies | Remember your language, currency, and display preferences | Yes — may affect user experience |
| Marketing cookies | Serve targeted advertisements and track referral sources | Yes — opt out at any time |
You can manage your cookie preferences through the cookie consent banner displayed on your first visit, or at any time via your browser settings. Please note that disabling essential cookies will prevent access to the platform.
7. Sharing Personal Data with Third Parties
Fairspin Casino does not sell your personal data to third parties under any circumstances. However, we do share information with carefully vetted partners where necessary:
- Payment providers: PayID, Visa, Mastercard, Skrill, Neteller, Paysafecard, Neosurf, and cryptocurrency processors require certain transaction and identity details to complete deposits and withdrawals.
- Identity verification services: Third-party KYC providers process your documents to confirm your identity in accordance with AML regulations.
- Regulatory authorities: We are legally required to disclose personal information to law enforcement, tax authorities, and gaming regulators when lawfully compelled to do so.
- Analytics and marketing partners: Aggregated or pseudonymised user data may be shared with analytics providers to improve our services and measure marketing campaign effectiveness.
- Cloud and IT service providers: Hosting, email delivery, and customer support platforms process data on our behalf under strict data-processing agreements.
- Corporate transactions: In the event of a merger, acquisition, or asset sale, personal data may be transferred to the acquiring entity, subject to the same level of data protection.
All third parties who process data on our behalf are bound by contractual obligations to maintain confidentiality and implement appropriate information security measures.
8. International Data Transfers
Because Fairspin Casino operates globally and uses international service providers, your personal data may be transferred to and processed in countries outside Australia. Where such transfers occur, we implement appropriate safeguards — including Standard Contractual Clauses (SCCs) and adequacy decisions — to ensure that your data protection rights are maintained to the same standard as they would be under Australian law.
If you would like further information about the specific safeguards in place for international transfers of your personal information, please contact our DPO at [email protected].
9. Data Security Measures
Fairspin Casino data security is built on industry-leading technical and organisational measures designed to protect your personal data against unauthorised access, accidental loss, disclosure, or destruction.
- 256-bit SSL/TLS encryption: All data transmitted between your device and our servers is protected by 256-bit SSL/TLS encryption, the same standard used by major financial institutions.
- Firewall protection: Advanced network firewalls monitor and filter incoming and outgoing traffic to block malicious actors.
- Access controls: Only authorised personnel can access personal data, and only to the extent required by their role. All staff access is logged and audited.
- Encryption at rest: Sensitive data stored in our databases — including passwords and payment details — is encrypted at rest using industry-standard algorithms.
- RNG certification: Our Random Number Generators are independently certified by accredited laboratories, ensuring fair play and the integrity of all gaming outcomes.
- Regular security audits: We conduct periodic penetration tests and vulnerability assessments to identify and remediate any weaknesses in our systems.
Despite these robust measures, no system can guarantee absolute data security. If you suspect your account has been compromised, please contact [email protected] immediately and change your password.
10. Data Retention Periods
Fairspin Casino data storage practices are guided by legal requirements and business necessity. We retain personal data for no longer than is necessary for the purposes for which it was collected.
| Data Category | Retention Period | Reason |
|---|---|---|
| Account and identity data | 5 years after account closure | AML regulatory obligation |
| Transaction records | 7 years | Tax and financial compliance |
| KYC documents | 5 years after last transaction | Curaçao licensing requirements |
| Gaming activity logs | 3 years after last activity | Responsible gambling monitoring |
| Communication records | 2 years after interaction | Dispute resolution |
| Marketing consent records | Until consent withdrawn + 1 year | Demonstrating lawful basis |
When the applicable retention period expires, your personal data is securely deleted or anonymised so that it can no longer be linked to you.
11. Your Privacy Rights
As an Australian resident, you benefit from the protections afforded by the Australian Privacy Act 1988 and the Australian Privacy Principles. Players who are EU residents also enjoy rights under the GDPR. Fairspin Casino privacy rights for our players include the following:
11.1 Right of Access
You may request a copy of the personal data we hold about you. We will respond within 30 days of receiving a valid request. There is no charge for this service in most circumstances.
11.2 Right to Correction
If any personal information we hold is inaccurate, incomplete, or out of date, you have the right to request that we correct it. You can also update many details directly through your account settings.
11.3 Right to Deletion ("Right to Be Forgotten")
You may ask us to erase your personal data where it is no longer necessary for the purposes for which it was collected, where you withdraw consent, or where you object to processing and there is no overriding legitimate interest. Note that we may be unable to delete certain data that we are legally required to retain.
11.4 Right to Restriction of Processing
You may request that we restrict data processing in certain circumstances — for example, while we verify the accuracy of data you have contested, or while we assess an objection you have raised.
11.5 Right to Data Portability
Where processing is based on consent or contract and carried out by automated means, you have the right to receive your personal data in a structured, commonly used, machine-readable format, and to transmit it to another controller.
11.6 Right to Object
You have the right to object to data processing carried out on the basis of legitimate interests, including profiling. You also have an unconditional right to object to direct marketing at any time.
11.7 Right to Withdraw Consent
Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing that took place before withdrawal. To withdraw consent for marketing communications, use the unsubscribe link in any email or contact [email protected].
To exercise any of the above privacy rights, please submit a written request to [email protected]. We may ask you to verify your identity before processing the request to ensure confidentiality and prevent unauthorised access to your information.
12. Supervisory Authority — OAIC
If you are an Australian resident and you believe that Fairspin Casino has handled your personal data in a manner that does not comply with the Australian Privacy Act, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
- Website: www.oaic.gov.au
- Phone: 1300 363 992
- Postal address: GPO Box 5218, Sydney NSW 2001
We encourage you to contact our DPO in the first instance, as we aim to resolve all privacy concerns promptly and fairly. EU residents may also escalate complaints to their national data protection authority.
13. Children's Privacy
Fairspin Casino strictly prohibits access by persons under the age of 18. We do not knowingly collect personal data from minors. If we become aware that a minor has provided us with personal information, we will delete it immediately and close the associated account. If you believe a minor has registered on our platform, please notify us at [email protected].
14. Changes to This Privacy Policy
We may update this privacy policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will notify registered players by email or by displaying a prominent notice on casinofairspin.click. We encourage you to review this page periodically to stay informed about how Fairspin Casino protects your personal data. Your continued use of our services following any update constitutes acceptance of the revised privacy policy.
Frequently Asked Questions (FAQ)
What personal data does Fairspin Casino collect?
Fairspin Casino data collection includes identification details (name, date of birth, address), financial and payment information, gaming activity records, technical device data, and communication records. We only collect personal data that is necessary to provide our services and comply with legal obligations.
How does Fairspin Casino protect my data?
Fairspin Casino data security relies on 256-bit SSL/TLS encryption, advanced firewall protection, encryption at rest, strict access controls, and regular security audits. While no system offers absolute guarantees, we implement information security measures that meet or exceed industry standards for online gaming platforms.
What is the Fairspin Casino cookie policy?
The Fairspin Casino cookie policy covers four types of cookies: essential, analytical, functional, and marketing. Essential cookies are required for the site to function. All other cookie categories can be managed through the cookie preference centre or your browser settings.
How long does Fairspin Casino keep my personal information?
Fairspin Casino data storage periods vary by data type. Account and identity data is generally kept for 5 years after account closure, while transaction records are retained for 7 years in line with financial regulations. When the retention period expires, your data is securely deleted or anonymised.
Can I request deletion of my personal data?
Yes. Under the Australian Privacy Act and GDPR, you have the right to request deletion of your personal data. Submit your request to [email protected]. Bear in mind that we cannot delete data we are legally required to retain, such as KYC documents and transaction records subject to AML regulations.
Who can I contact about privacy concerns at Fairspin Casino?
You can contact the Fairspin Casino Data Protection Officer directly at [email protected]. For general enquiries, our 24/7 live chat and support email at [email protected] are also available. If your concern is not resolved to your satisfaction, you may escalate to the OAIC (Australian residents) or your national data protection authority (EU residents).
Does Fairspin Casino share my data with third parties?
Fairspin Casino never sells your personal information. We share user data only with payment providers, identity verification services, regulatory authorities (when legally required), and technology service providers bound by strict data protection agreements. All sharing is governed by this privacy policy and applicable law.
How do I exercise my privacy rights?
To exercise any of your privacy rights — including access, correction, deletion, restriction, portability, or objection — send a written request to [email protected]. We may verify your identity before processing the request to ensure confidentiality and protect your account.
Summary: Fairspin Casino Data Protection at a Glance
Fairspin Casino is fully committed to responsible, transparent, and lawful data processing. Our approach to Fairspin Casino data protection encompasses everything from rigorous data collection practices and state-of-the-art data security to comprehensive privacy rights for every player. Whether it is our cookie policy, our international transfer safeguards, or our retention schedules, every aspect of how we manage your personal data is designed to earn and maintain your trust. If you have any questions or concerns at any time, do not hesitate to reach out to our Data Protection Officer — we are here to help and to ensure that your privacy is always respected.